This subscription supports up to 5 computers and associated software and peripherals.

PC-Helpdesk can assist with the setup of your home/office, and help keep that vital office IT working for you rather than against you.

What’s included:

Support for computer hardware, software, network, WiFi and email issues.

Help and advice for the set-up and connection of printers, scanners and other peripherals

Help with the connection of cameras, mobile phones, mp3 players and iPods to your computer

Answers to your computing questions including advice on how to use the latest Microsoft Office software

Support for all customers with a broadband connection from any UK Internet Service Provider - in short, we make things simple, and make technology work!

The details:  

Support for Microsoft Office 2000, XP, 2003, 2007 and Windows 2000, XP or Vista

Wireless and Wired Home Networks

PC’s, Laptops and Media Centres

Configuring and setting up Internet Security, Privacy and Firewalls

Eradicating Viruses, Spam and Spy-ware

Configuring Email and Internet settings

Installation of new software, drives, patches and updates

Upgrades to new versions of Windows

Basic use of Microsoft Word, Excel and PowerPoint

Printers and Scanners

How it works:

 All subscribers receive a unique membership ID which they quote whenever they call the helpdesk. All logged incidents receive an incident tracking number which can be used to track and trace resolutions.

Call us any time day or night and tell us what help you need.

We will give you plain, simple advice over the phone.

If we need to, we can connect to and share control of your PC through our secure connection.

Over 80% of PC problems can be fixed over the phone and through online help.

You’ll need a broadband Internet connection and Microsoft® Windows® XP or Windows® Vista® to use the service.

Sorry, but we don’t support Apple® Mac OS® or Linux® computers at the moment.

* may exclude some bank holidays
# Once you have signed up to PC-Helpdesk you can contact us on the dedicated 0808 number that you will be sent in your welcome pack. All calls are free of charge from a BT landline regardless of the length of the call.

Please note that most mobile phone operators charge for 0808 calls and exclude these calls from call allowances. We recommend using your landline to call us. If you wish to use a mobile to access your computer support, contact your mobile operator for details about call charges.